{"id":38,"date":"2023-03-31T07:33:17","date_gmt":"2023-03-31T07:33:17","guid":{"rendered":"https:\/\/stolkcarparts.com\/?page_id=38"},"modified":"2026-03-30T07:58:26","modified_gmt":"2026-03-30T05:58:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/stolkcarparts.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"38\" class=\"elementor elementor-38\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d702b7 e-flex e-con-boxed e-con e-parent\" data-id=\"8d702b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2e763 elementor-widget elementor-widget-et_heading\" data-id=\"bb2e763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >How can we help?<\/span><\/span><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c436c86 elementor-widget elementor-widget-et_heading\" data-id=\"c436c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Frequently Asked Questions<\/span><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ca9690 e-flex e-con-boxed e-con e-parent\" data-id=\"4ca9690\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd45e88 elementor-widget elementor-widget-et_breadcrumbs\" data-id=\"fd45e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"et-breadcrumbs\"><a href=\"https:\/\/stolkcarparts.com\/en\">Home<\/a> <span class=\"arrow\"><\/span> <\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3359f7 e-flex e-con-boxed e-con e-parent\" data-id=\"a3359f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7de6872 elementor-widget elementor-widget-et_heading\" data-id=\"7de6872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >order from us<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb72273 elementor-widget elementor-widget-et_accordion\" data-id=\"eb72273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-f47a5d9\"><span class=\"accordion-icon\"><\/span>Do you have my product in stock?<\/div><div class=\"accordion-content\"><p>A stock level indicator is displayed on every individual product page to show what is available. We do not display items that are out of stock. If you have seen something on our site and can no longer find it, or if you ordered the item in the past, it is always worth giving us a call to inquire when new stock will arrive.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-510c26a\"><span class=\"accordion-icon\"><\/span>How do I know when my order has been shipped?<\/div><div class=\"accordion-content\"><p>When your goods have been shipped, you will receive a confirmation by email at the email address you provided. It is important to provide us with an email address, as this is the fastest and most efficient way for us to contact you.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-093f30d e-flex e-con-boxed e-con e-parent\" data-id=\"093f30d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb0022 elementor-widget elementor-widget-et_heading\" data-id=\"7eb0022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >After-sales support<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98c2e5d elementor-widget elementor-widget-et_accordion\" data-id=\"98c2e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-f47a5d9\"><span class=\"accordion-icon\"><\/span>My goods arrived damaged, what should I do?<\/div><div class=\"accordion-content\"><p>We are sorry to hear that your goods were not received in the condition you would expect. Should you unexpectedly receive damaged goods, please contact us and inform us. All our goods are carefully checked and packed before shipment. However, we know that accidents happen and that something can go wrong during transport. We may ask you to take photos. Therefore, it is best to send us an email with this information and the details of your order, including the order number. Once you have sent this, please call us. We can then arrange for you to pick up the item and send you a replacement as soon as possible.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-133bb9f\"><span class=\"accordion-icon\"><\/span>How can I return an order?<\/div><div class=\"accordion-content\"><p>You can return your order to us within 14 working days at our business address (see right). Please ensure that the item(s) are returned in the same packaging, if it is in a branded box or sealed bag etc., and that it is securely packed to ensure it arrives back safely. As soon as we have received your item and checked that it is in a saleable condition, we will refund the full product value to your account.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb2dc05 e-flex e-con-boxed e-con e-parent\" data-id=\"cb2dc05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4a051 elementor-widget elementor-widget-et_heading\" data-id=\"0e4a051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Advice<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c17575 elementor-widget elementor-widget-et_accordion\" data-id=\"6c17575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-133bb9f\"><span class=\"accordion-icon\"><\/span>What warranty do I get with my order?<\/div><div class=\"accordion-content\"><p>All our items come with a 1-year warranty. Many of our manufacturers offer an extended warranty if you register your purchase on their website.\u00a0<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19c035a e-flex e-con-boxed e-con e-parent\" data-id=\"19c035a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"breakpoint-767 breakpoint-768-1023 elementor-element elementor-element-7019150 e-con-full e-flex e-con e-child\" data-id=\"7019150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-816abdd elementor-absolute elementor-invisible elementor-widget elementor-widget-et_image\" data-id=\"816abdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;bounceInUp&quot;}\" data-widget_type=\"et_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-image\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"lazy\" data-src=\"https:\/\/stolkcarparts.com\/wp-content\/uploads\/footer_consultant.webp\" src=\"https:\/\/stolkcarparts.com\/wp-content\/uploads\/footer_consultant.webp\" width=\"183\" height=\"314\" alt=\"Stolk Carparts\" \/><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64aeb52 e-con-full posts-highlight-block e-flex e-con e-child\" data-id=\"64aeb52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcfce03 elementor-widget elementor-widget-et_heading\" data-id=\"fcfce03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Can&#039;t find what you&#039;re looking for? Call us now at <span style=\"color:#f29f05;font-size:150%;position:relative;transform:translateY(4px);display:inline-block\">\n(+31) 523 649235<\/span> or<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c75b9a e-con-full posts-highlight-block e-flex e-con e-child\" data-id=\"4c75b9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32a53f0 elementor-widget elementor-widget-et_button\" data-id=\"32a53f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a target=\"_self\" href=\"https:\/\/stolkcarparts.com\/en\/contact-us\/\" data-effect=\"default\" class=\"et-button hide-default-false hide-sticky-false megamenu-ajax-false submenu-appear-false submenu-shadow-false modal-false hover-default smooth-false shadow-false rounded custom 16 11\" ><span class=\"text\">Contact<\/span><span class=\"icon icon2\"><\/span><span class=\"button-back\"><\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Hoe kunnen we helpen? Veelgestelde vragen Home Bij ons bestellen Hebben jullie mijn product op voorraad? Op elke individuele productpagina staat een voorraadniveau-indicator om aan te geven wat er beschikbaar is. Wij tonen geen artikelen die niet op voorraad zijn. Heeft u iets gezien op onze site en kunt u het niet meer vinden, of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","_analytify_skip_tracking":false,"footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/stolkcarparts.com\/en\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stolkcarparts.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stolkcarparts.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stolkcarparts.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stolkcarparts.com\/en\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":0,"href":"https:\/\/stolkcarparts.com\/en\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"wp:attachment":[{"href":"https:\/\/stolkcarparts.com\/en\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}