{"id":38,"date":"2023-03-31T07:33:17","date_gmt":"2023-03-31T07:33:17","guid":{"rendered":"https:\/\/stolkcarparts.com\/?page_id=38"},"modified":"2026-03-30T07:58:26","modified_gmt":"2026-03-30T05:58:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/stolkcarparts.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"38\" class=\"elementor elementor-38\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d702b7 e-flex e-con-boxed e-con e-parent\" data-id=\"8d702b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2e763 elementor-widget elementor-widget-et_heading\" data-id=\"bb2e763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Comment pouvons-nous vous aider ?<\/span><\/span><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c436c86 elementor-widget elementor-widget-et_heading\" data-id=\"c436c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Foire aux questions<\/span><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ca9690 e-flex e-con-boxed e-con e-parent\" data-id=\"4ca9690\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd45e88 elementor-widget elementor-widget-et_breadcrumbs\" data-id=\"fd45e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"et-breadcrumbs\"><a href=\"https:\/\/stolkcarparts.com\/fr\">Accueil<\/a> <span class=\"arrow\"><\/span> <\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3359f7 e-flex e-con-boxed e-con e-parent\" data-id=\"a3359f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7de6872 elementor-widget elementor-widget-et_heading\" data-id=\"7de6872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >commandez chez nous<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb72273 elementor-widget elementor-widget-et_accordion\" data-id=\"eb72273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-f47a5d9\"><span class=\"accordion-icon\"><\/span>Avez-vous mon produit en stock ?<\/div><div class=\"accordion-content\"><p>Un indicateur de stock est affich\u00e9 sur chaque fiche produit pour vous indiquer la disponibilit\u00e9 des articles. Les articles en rupture de stock ne sont pas affich\u00e9s. Si vous avez vu un article sur notre site et que vous ne le trouvez plus, ou si vous l&#039;avez command\u00e9, n&#039;h\u00e9sitez pas \u00e0 nous appeler pour savoir quand il sera de nouveau disponible.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-510c26a\"><span class=\"accordion-icon\"><\/span>Comment savoir quand ma commande a \u00e9t\u00e9 exp\u00e9di\u00e9e ?<\/div><div class=\"accordion-content\"><p>Une fois votre commande exp\u00e9di\u00e9e, vous recevrez une confirmation par courriel \u00e0 l&#039;adresse que vous nous avez fournie. Il est important de nous communiquer votre adresse courriel, car c&#039;est le moyen le plus rapide et le plus efficace pour nous de vous contacter.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-093f30d e-flex e-con-boxed e-con e-parent\" data-id=\"093f30d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb0022 elementor-widget elementor-widget-et_heading\" data-id=\"7eb0022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Assistance apr\u00e8s-vente<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98c2e5d elementor-widget elementor-widget-et_accordion\" data-id=\"98c2e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-f47a5d9\"><span class=\"accordion-icon\"><\/span>Mes marchandises sont arriv\u00e9es endommag\u00e9es, que dois-je faire ?<\/div><div class=\"accordion-content\"><p>Nous sommes d\u00e9sol\u00e9s d&#039;apprendre que votre commande n&#039;a pas \u00e9t\u00e9 re\u00e7ue dans l&#039;\u00e9tat pr\u00e9vu. Si vous recevez un article endommag\u00e9, veuillez nous contacter. Tous nos produits sont soigneusement v\u00e9rifi\u00e9s et emball\u00e9s avant exp\u00e9dition. Cependant, nous savons que des incidents peuvent survenir pendant le transport. Nous pourrions vous demander de prendre des photos. Il est donc pr\u00e9f\u00e9rable de nous envoyer un courriel contenant ces informations ainsi que les d\u00e9tails de votre commande, y compris son num\u00e9ro. Une fois ce courriel envoy\u00e9, veuillez nous appeler. Nous pourrons alors organiser la r\u00e9cup\u00e9ration de l&#039;article et vous en envoyer un de remplacement dans les plus brefs d\u00e9lais.<\/p><\/div><div class=\"accordion-title  elementor-repeater-item-133bb9f\"><span class=\"accordion-icon\"><\/span>Comment puis-je retourner une commande\u00a0?<\/div><div class=\"accordion-content\"><p>Vous pouvez nous retourner votre commande sous 14 jours ouvr\u00e9s \u00e0 notre adresse (voir \u00e0 droite). Veuillez vous assurer que le ou les articles sont retourn\u00e9s dans leur emballage d&#039;origine (bo\u00eete, sachet scell\u00e9, etc.) et qu&#039;ils sont bien emball\u00e9s pour garantir leur arriv\u00e9e en toute s\u00e9curit\u00e9. D\u00e8s r\u00e9ception de votre article et apr\u00e8s v\u00e9rification de son \u00e9tat, nous vous rembourserons int\u00e9gralement.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb2dc05 e-flex e-con-boxed e-con e-parent\" data-id=\"cb2dc05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e4a051 elementor-widget elementor-widget-et_heading\" data-id=\"0e4a051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Conseil<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c17575 elementor-widget elementor-widget-et_accordion\" data-id=\"6c17575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-accordion collapsible-true\"><div class=\"accordion-title  elementor-repeater-item-133bb9f\"><span class=\"accordion-icon\"><\/span>Quelle garantie est incluse avec ma commande\u00a0?<\/div><div class=\"accordion-content\"><p>Tous nos articles sont garantis 1 an. De nombreux fabricants proposent une extension de garantie si vous enregistrez votre achat sur leur site web.\u00a0<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19c035a e-flex e-con-boxed e-con e-parent\" data-id=\"19c035a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"breakpoint-767 breakpoint-768-1023 elementor-element elementor-element-7019150 e-con-full e-flex e-con e-child\" data-id=\"7019150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-816abdd elementor-absolute elementor-invisible elementor-widget elementor-widget-et_image\" data-id=\"816abdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;bounceInUp&quot;}\" data-widget_type=\"et_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"et-image\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"lazy\" data-src=\"https:\/\/stolkcarparts.com\/wp-content\/uploads\/footer_consultant.webp\" src=\"https:\/\/stolkcarparts.com\/wp-content\/uploads\/footer_consultant.webp\" width=\"183\" height=\"314\" alt=\"Stolk Carparts\" \/><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64aeb52 e-con-full posts-highlight-block e-flex e-con e-child\" data-id=\"64aeb52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcfce03 elementor-widget elementor-widget-et_heading\" data-id=\"fcfce03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"et-heading\" data-delay=\"0\"><span class=\"text-wrapper\"><span class=\"text\"><span >Vous ne trouvez pas ce que vous cherchez\u00a0? Appelez-nous d\u00e8s maintenant au <span style=\"color:#f29f05;font-size:150%;position:relative;transform:translateY(4px);display:inline-block\">\n(+31) 523 649235<\/span> ou<\/span><\/span><\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c75b9a e-con-full posts-highlight-block e-flex e-con e-child\" data-id=\"4c75b9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32a53f0 elementor-widget elementor-widget-et_button\" data-id=\"32a53f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a target=\"_self\" href=\"https:\/\/stolkcarparts.com\/fr\/contact-us\/\" data-effect=\"default\" class=\"et-button hide-default-false hide-sticky-false megamenu-ajax-false submenu-appear-false submenu-shadow-false modal-false hover-default smooth-false shadow-false rounded custom 16 11\" ><span class=\"text\">Contact<\/span><span class=\"icon icon2\"><\/span><span class=\"button-back\"><\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Hoe kunnen we helpen? Veelgestelde vragen Home Bij ons bestellen Hebben jullie mijn product op voorraad? Op elke individuele productpagina staat een voorraadniveau-indicator om aan te geven wat er beschikbaar is. Wij tonen geen artikelen die niet op voorraad zijn. Heeft u iets gezien op onze site en kunt u het niet meer vinden, of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","_analytify_skip_tracking":false,"footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/stolkcarparts.com\/fr\/wp-json\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stolkcarparts.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stolkcarparts.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stolkcarparts.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stolkcarparts.com\/fr\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":0,"href":"https:\/\/stolkcarparts.com\/fr\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"wp:attachment":[{"href":"https:\/\/stolkcarparts.com\/fr\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}