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Frequently Asked Questions
order from us
A stock level indicator is displayed on every individual product page to show what is available. We do not display items that are out of stock. If you have seen something on our site and can no longer find it, or if you ordered the item in the past, it is always worth giving us a call to inquire when new stock will arrive.
When your goods have been shipped, you will receive a confirmation by email at the email address you provided. It is important to provide us with an email address, as this is the fastest and most efficient way for us to contact you.
After-sales support
We are sorry to hear that your goods were not received in the condition you would expect. Should you unexpectedly receive damaged goods, please contact us and inform us. All our goods are carefully checked and packed before shipment. However, we know that accidents happen and that something can go wrong during transport. We may ask you to take photos. Therefore, it is best to send us an email with this information and the details of your order, including the order number. Once you have sent this, please call us. We can then arrange for you to pick up the item and send you a replacement as soon as possible.
You can return your order to us within 14 working days at our business address (see right). Please ensure that the item(s) are returned in the same packaging, if it is in a branded box or sealed bag etc., and that it is securely packed to ensure it arrives back safely. As soon as we have received your item and checked that it is in a saleable condition, we will refund the full product value to your account.
Advice
All our items come with a 1-year warranty. Many of our manufacturers offer an extended warranty if you register your purchase on their website.
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